When an established client calls in with questions about their pet, our technicians are trained to respond accordingly and relay messages to and from the doctors. If you call with a question for the doctor, it will be communicated to them and a technician will return your call with a response as soon as the doctor has reviewed the file. This process may not take place the same day. Depending on the individual needs of the patient and the complexity of the case, a response may take up to a few days.
Generally speaking, our doctors are scheduled to see patients back to back all day and therefore are not available to personally answer your telephone questions. The doctor may ask you to call the office a few weeks after your appointment takes place to provide us with a progress report. If this is the case, a member of our team will record the information and forward it to the doctor for review. If you prefer to consult directly with the doctor, we recommend scheduling an appointment to go over your questions.
On occasion, once a protocol is established for a medical issue, clients may request to have blood work or test results from another hospital reviewed by our doctors and recommendations made without a follow up appointment. (An example of this could include a review of pre-operative blood tests from a visit to a local vet for dental surgery.) In these situations, there is a fee for the doctor to review the case and interpret the test results. Depending on the doctor’s schedule, this process can take time. These unique situations are usually reserved for clients who do not have extensive questions about test results, as recommendations will be communicated through our technicians. Telephone consultation time slots are available at different times throughout the week. The cost for these consultations can be billed directly to your credit card.