Client Care Specialist

Client Care Specialist – Winter 2021 Part time with seasonal increases, potential for full time.

The role of our Client Care Specialist is to perform a variety of client-centric tasks in a manner that is positive, courteous, professional, and efficient.  At Main Street you must be motivated to help others in a compassionate and caring way. We strive to deliver highly personalized service for our clients and patients at every opportunity.  We are a busy and growing small animal veterinary clinic that holds ourselves accountable to a high standard of care. 

Primary responsibilities of this role include answering telephones and email, greeting clients and patients in a genuine manner, providing education on services, products and related information, maintaining patient records, payment processing and billing, as well as other miscellaneous administrative support, as required.  You must be able to multitask effectively, enjoy problem solving and adapt to change easily.  The Client Care Specialist also assists the team with day to day tasks such as filling prescriptions, occasional examination room assistance (including animal restraint), daily cleaning and inventory management.

Qualifications/Requirements:

  • Relevant experience with basic office functions in a fast-paced office environment
  • Computer and keyboarding skills are required, including a working knowledge of Microsoft Office, database or medical office type software, and communication tools including email
  • Demonstrate excellent telephone etiquette and organization skills
  • Be detail oriented, adaptable and a client focused team player
  • Possess strong interpersonal skills and be a resourceful problem solver
  • Be self-directed, goal oriented and able to manage time and priorities
  • Express a genuine liking for companion animals and for working in an animal care environment
  • A commitment to continuing education and a lifelong learner

Working Conditions:

  • Fast paced, busy professional Veterinary hospital environment
  • Requires sitting and standing for extended periods of time
  • Lifting up to 30lbs
  • May be exposed to unpleasant odors, noises, and animal urine and feces
  • A potential to be exposed to scratches, bites and pets with contagious illnesses

Primary Duties:

  • Be genuine, sincere and demonstrate kindness and empathy at every opportunity
  • Greet visitors, clients and patients in a friendly and efficient manner
  • Answer telephone and respond to email message in a professional and timely manner
  • Take accurate telephone messages, comments, questions and requests with detail
  • Use Veterinary Software to accurately schedule patient appointments based on their needs and treatment plan objectives
  • Use online booking/client communicate software to accurately send out client and patient questionnaires and receive appointment and refill requests
  • Respond to new and existing client inquiries regarding hospital services, procedures, products and related costs
  • Accurately update and maintain patient medical records ensuring entries are dated and contain appropriate and required information
  • Process client payment and complete rebooking transactions as requested by other staff
  • Perform various daily administrative support tasks including (but not limited to) appointment reminders, patient call backs, email correspondence, client/patient communication, maintaining supply of brochures and literature, sympathy cards/arrangements and arranging courier services
  • Resolve (or escalate) client concerns or issues in a professional manner
  • Preserve the appearance of the hospital through cleaning and organization
  • Maintain positive, cooperative relationships with other team members and service providers
  • Other ad hoc duties and special projects, as assigned

Other Duties:

  • Exam room support including animal restraint, when necessary
  • Unpack and receive incoming inventory and assist in maintaining accurate inventory
  • Attend regular staff meetings
  • Participate in training for new products, services and modalities offered at the practice

Compensation, benefits and additional perks commensurate with experience.  To contact us for further information or to apply for this opportunity please call 519-203-2000 x 302 and ask for Scott Van Haren or email your resume and cover letter to [email protected].

Location Hours
Monday9:00am – 6:00pm
Tuesday9:00am – 6:00pm
Wednesday9:00am – 6:00pm
Thursday9:00am – 5:00pm
Friday9:00am – 6:00pm
SaturdayClosed
SundayClosed

Location